Meet the Business Office Staff
Jackie Cardwell – Jackie has been with RHCC for seven years during which time she has held positions in the long term care facility and transcription/coding. She began working in the Business Office in May 2017 as the billing specialist and is responsible for getting medical bills out the door for the hospital, clinic and long term care facility. This is in addition to transcription and coding she continues to do for the medical providers in the facility.
Melissa Franklin – Melissa began working at RHCC in 2000. She spent time in both the long term care facility and central supply before joining the Business Office in 2014 as the insurance resolution specialist. She spends many hours working with insurance companies investigating claim and payment statuses as well as being responsible for the charge master to ensure the procedures are billed accurately.
Nancy Holmquist – Nancy joined the Business Office in June 2016 as the patient account specialist. She works on self pay accounts and provides assistance to determine what payment options work best for each individual. You may see or hear from her as she strives to ensure you are set up on the best plan for your personal needs that fit within the facility policies. If you would like to discuss your self pay accounts please contact Nancy.
Audra Poydack – Audra began as the transportation coordinator in June 2016. However, after some movement in the Business Office she took on the role as the payment specialist. She applies all payments received daily to each account along with any insurance adjustments. If she has questions she works with the insurance company to ensure the payments and adjustments are accurate and reflected on your account correctly.
Colette Payer – Colette joined us in February 2017 and has a dual role in the Business Office and Transportation Department. When she is helping in the Business Office she is our billing statement specialist and gets the statements out the door on a weekly rotation. Her role in the Transportation Department is that of coordinator; and is who you call for your transportation needs. You may also see her as a driver on occasion as she provides back up coverage if needed.